Frequently Asked Questions
Everything you need to know about your Vanhallen London experience.
What is the standard shipping time for UK and international orders?
For domestic orders within the UK, we typically deliver within 2-4 business days. International shipping varies by location but generally takes 7-12 business days. All orders include a tracking number sent via email upon dispatch.
How do I ensure I choose the correct size?
Each product page features a detailed 'Size & Fit' guide tailored specifically to that garment's cut. We recommend comparing your body measurements to our guide to ensure a perfect Vanhallen fit. If you are between sizes, we suggest sizing up for a more relaxed aesthetic.
What is your return and exchange policy?
We offer a 30-day return policy for all unworn items in their original packaging with tags attached. You can initiate a return or exchange through our online portal. Please note that for hygiene reasons, certain items like earrings or undergarments are non-returnable.
Which payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, and American Express. For your convenience, we also support digital wallets like Apple Pay and Google Pay, as well as 'Buy Now, Pay Later' options via Klarna.
Where are Vanhallen London garments manufactured?
Our collections are designed in our London studio and produced in ethically audited factories across Europe and Asia. We pride ourselves on using premium fabrics and maintaining high standards of craftsmanship and fair labor practices.
Can I modify or cancel my order after it has been placed?
To ensure fast delivery, we process orders quickly. You can modify or cancel your order within 60 minutes of placement by contacting our support team. After this window, the order will have entered the fulfillment stage and cannot be altered.